Shopping in the UK
Compare supermarkets, use loyalty cards, know sales seasons and your Consumer Rights Act protection for faulty goods and returns.
Overview
Shopping in Britain combines big supermarkets, neighbourhood shops, markets, the main shopping street (high street) and online shopping. The main chains: Tesco, Sainsbury's, ASDA, Morrisons and Waitrose, the economical Aldi and Lidl, Marks & Spencer for ready-made food, and small food shops (Co-op, Costa, Londis and Boots).
Grocery prices are relatively high, but comparison, loyalty cards and sales lower the cost. Prices are stated inclusive of value added tax (VAT 20 percent on most goods, and zero on basic food). The Consumer Rights Act 2015 protects the buyer from faulty goods and guarantees the right of return. This guide explains supermarkets and shops, payment and cards, sales and offers, returns and rights, online buying, halal food, and protecting yourself from fraud.
Supermarkets, shops and markets
Compare prices between Aldi and Lidl (the cheapest), Tesco, Sainsbury's, ASDA and Morrisons (mid-range), and Waitrose and M&S (the dearest).
- The big supermarkets work daily from early morning to night, but on Sundays their hours are shorter (six hours for large shops in England and Wales by law).
- And in the neighbourhood there are small shops (corner shops) that open late and sell basics at a higher price.
- And weekly markets are held for fruit, vegetables and fish at suitable prices, and farmers' markets.
- And there are pound shops, Poundland and B&M for low prices, and charity shops such as Oxfam for used clothes and books at reduced prices.
- And read price labels to learn the unit price (price per kg) when comparing.
Payment, cards and receipts
Most shops accept cards (debit and credit) and contactless payment (up to 100 pounds) and the phone (Apple Pay and Google Pay), and cash is used less.
- You need a bank account for a debit card.
- Self-checkout is available in supermarkets.
- Some shops ask a charge for bags (5 pence or more) so bring your bag.
- Keep the receipt since it is the proof of purchase for returns and warranty.
- And loyalty cards (Tesco Clubcard, Nectar and Boots Advantage Card) give you points and discounts, and price comparison apps.
- And the big shops sell gift cards.
- And note meal deal offers in supermarkets for a cheap lunch.
- And ID may be requested to buy alcohol, tobacco and knives (often for those under 25).
- And selling alcohol to those under 18 is prohibited.
Sales and offers
The big sales are held on Boxing Day (26 December) and continue into January, and summer sales in July, and Black Friday in late November and Cyber Monday.
- And shops offer buy one get one free (BOGOF) and 3 for 2 offers.
- Compare the previous price to make sure the discount is genuine, since prices may be raised before the reduction.
- Use voucher codes on sites such as VoucherCodes, MyVoucherCodes, TopCashback and MoneySavingExpert, and delivery prices.
- In foods there are yellow stickers in the evening on products near expiry at very reduced prices, and they can be frozen.
- And apps such as Too Good To Go offer surplus food bags at a low price.
- And avoid impulse buying and costly instalments (buy now pay later such as Klarna and Clearpay) as much as possible since it may put you in debt.
Returns, rights and online buying
Under the Consumer Rights Act 2015 goods must be of satisfactory quality, as described and fit for purpose.
- If faulty you have within 30 days the right to a full refund, and after it up to six months the right to repair or replacement (then a reduced refund), and up to six years in England and Wales (five in Scotland) for a claim of reasonable remedy.
- Returning for not liking is not legally binding in the shop but many shops offer a return policy (14 to 30 days) with a receipt.
- And in online or phone buying you have 14 days to cancel after receipt without reason (Consumer Contracts Regulations) and a refund of the amount.
- To complain speak to the shop then ask for help from Citizens Advice and Trading Standards, and you may be able to request a refund from the bank (chargeback or Section 75 if you paid by credit card over 100 pounds).
Halal food and fraud
Halal butchers and Asian, Arab and African shops are widespread in the big cities, and big chains (Tesco, ASDA and Sainsbury's) allocate a halal section in some branches, and online halal delivery services are available.
- Read labels since some products contain gelatine, alcohol or pork derivatives (E120 and E441), and producers must state the fourteen allergens in bold.
- And look for halal certified with the logo of an approved body (HMC or HFA).
- And check names: bacon, ham, pork, lard and sausages may contain pork.
- For fraud: beware of fake delivery messages (Royal Mail and Evri) asking payment of fees, imitation shopping sites at very low prices, and fake profit offers.
- Pay by credit card or PayPal for protection, and verify the site (https and correct address), and report to Action Fraud.
Step by step
- 1
Compare prices between an economical supermarket and a mid-range one.
- 2
Sign up for a free loyalty card.
- 3
Keep the receipt after every important purchase.
- 4
Wait for seasonal sales for big items.
- 5
Tell the shop at once about a fault.
- 6
Use the 14-day right in online buying.
Documents checklist
- The receipt or order confirmation.
- The loyalty card.
- The product warranty.
- A photo of the fault.
- Correspondence with the seller.
Key vocabulary
- supermarket
- receipt
- refund
- sale
- discount
- basket
- checkout
- faulty
- warranty
- bargain
- halal
Useful phrases
- How much is this?
- Can I pay by card?
- Can I have a receipt, please?
- I would like to return this item.
- Is this halal?
- Is it in the sale?
Returning a faulty item
Assistant
Hello. How can I help you?You
I bought this kettle last week and it does not work.Assistant
I am sorry to hear that. Do you have the receipt?You
Yes, here it is.Assistant
Would you like a refund or a replacement?You
A refund, please.
Common mistakes
- Throwing away the receipt and losing proof of purchase.
- Paying on a suspicious site by bank transfer.
- Not reading the ingredients for halal.
- Borrowing via buy now pay later without calculation.
Cultural tips
- Buy yellow-sticker products in the evening.
- Use Too Good To Go to save food.
- Compare the unit price, not the pack price.
- Pay by credit card for big purchases for protection.
Official links
Check yourself
Question 1 of 5
How many days for a full refund for a fault?