HealthNetherlands

Health insurance in the Netherlands (zorgverzekering)

De zorgverzekering

Anyone living or working in the Netherlands must take out basic insurance within four months. Health care allowance can help with costs.

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Overview

Health insurance in the Netherlands is compulsory for everyone who lives or works in the country, and is taken out with private insurers operating within a strict legal framework. You pay a monthly premium and bear part of the costs each year (eigen risico), and the company covers the rest.

The basic package (basisverzekering) is legally standardised, so no one may be refused or charged a higher premium because of illness. Someone who does not insure is fined and may be insured automatically with a penalty. This guide explains what the basic package covers, supplementary insurance, how to choose the company, the annual deductible, the health care allowance (zorgtoeslag), when to switch company, and what to do if you cannot pay.

1

Who must insure and when

Everyone residing in the Netherlands, and everyone working there and paying wage tax, must take out basic health insurance within four months of registering with the municipality or starting work.

  • You need a BSN to register.
  • If you are late you must pay the premiums retroactively from the start of the obligation and a fine may be imposed, and if you do not insure, the health care authority (CAK) may register you with a company with an administrative fine.
  • Someone who stays less than four months without work needs travel or health insurance from their home country.
  • Foreign students may need insurance depending on their status, so check with your university.
  • Children up to 18 are covered free with the parents' contribution.
2

The basic package and supplementary insurance

The basic package covers visits to the general practitioner (huisarts), hospital, approved medicines, childbirth and mental health care under conditions, ambulance, and physiotherapy after the stated sessions.

  • It usually does not include dental care for adults, lenses or all alternative treatments.
  • So many people buy supplementary insurance (aanvullende verzekering) for dental care, physiotherapy and more.
  • Companies are not obliged to accept you for the supplementary cover, and may require a medical check.
  • Read what the package covers before buying, since you may not need it all.
  • And look for cover that suits your needs, such as dental care if you have children.
3

The premium and the annual deductible (eigen risico)

Monthly premiums vary slightly between companies, and have been around one hundred and forty to one hundred and fifty euros a month for an adult in recent years, a figure that changes annually.

  • In addition you pay a compulsory annual deductible (eigen risico) of about three hundred and eighty-five euros, which you pay when receiving medical care or medicines, and does not include the visit to the general practitioner.
  • You can choose a higher voluntary deductible to lower the premium, but this is risky.
  • Read the invoice when it arrives and check its items, and review your company's site to see how much of the deductible you have paid.
  • Medicines are often taken from the deductible.
4

The health care allowance (zorgtoeslag)

If your income is low you may qualify for the health care allowance (zorgtoeslag) from the tax authority, a monthly amount that lowers the premium burden.

  • Conditions include being insured, having income below a certain limit (set annually) and being a legal resident.
  • It is requested through the tax authority's site with DigiD, and it may be paid to you in advance then adjusted at the end of the year according to your actual income.
  • Report any change in your income or family at once to avoid paying back amounts later.
  • Calculation tools exist on the official site.
  • Students and new workers may be asked to prove their residence.
5

Choosing the company, switching and problems

The best-known companies are Zilveren Kruis, CZ, VGZ, Menzis, ONVZ and others.

  • Compare premiums and coverage through independent comparison sites, and look at the company's policy on paying invoices from care providers it has no contract with (naturapolis or restitutiepolis).
  • You can switch company every year until 31 January, so that the cover starts on 1 February.
  • If you cannot pay your premiums contact your company at once for a payment plan, and your case may move to a special system when debts accumulate (wanbetalersregeling).
  • For complaints go first to the company, then to the financial services complaints institute (Klachteninstituut Financiële Dienstverlening) and then to court.

Step by step

  1. 1

    Get a BSN and register your address with the municipality first.

  2. 2

    Compare companies on an independent comparison site.

  3. 3

    Take out the basic insurance within four months at most.

  4. 4

    Decide whether you need supplementary insurance such as dental care.

  5. 5

    Apply for zorgtoeslag through the tax authority if your income is low.

  6. 6

    Review your insurance each autumn before 31 January.

Documents checklist

  • Your BSN and passport.
  • The insurance policy and card.
  • Employment contract or income proof to apply for zorgtoeslag.
  • Your bank details for the monthly direct debit.
  • Invoices for the annual deductible.

Key vocabulary

  • dezorgverzekering
    health insurance
  • debasisverzekering
    basic insurance
  • deaanvullende verzekering
    supplementary insurance
  • heteigen risico
    annual deductible
  • depremie
    premium
  • dezorgtoeslag
    health care allowance
  • depolis
    policy
  • dedeclaratie
    claim
  • dezorgverlener
    care provider
  • overstappen
    to switch
  • verzekerd
    insured

Useful phrases

  • Ik wil een zorgverzekering afsluiten.I would like to take out health insurance.
  • Wat dekt de basisverzekering?What does the basic insurance cover?
  • Hoeveel is mijn eigen risico dit jaar?How much is my deductible this year?
  • Kan ik zorgtoeslag krijgen?Can I get health care allowance?
  • Ik wil van zorgverzekeraar overstappen.I would like to switch health insurer.
  • Ik kan mijn premie niet betalen.I cannot pay my premium.

At the health insurer

  • Medewerker

    Goedemorgen. Waarmee kan ik u helpen?Good morning. How can I help you?
  • Jij

    Goedemorgen. Ik ben nieuw in Nederland. Ik heb een zorgverzekering nodig.Good morning. I am new in the Netherlands. I need health insurance.
  • Medewerker

    Heeft u een BSN?Do you have a BSN?
  • Jij

    Ja. Ik wil de basisverzekering en misschien een tandartsverzekering.Yes. I want the basic insurance and perhaps dental insurance.
  • Medewerker

    Dat kan. De premie is ongeveer honderdveertig euro per maand.That is possible. The premium is about one hundred and forty euros a month.
  • Jij

    En kan ik zorgtoeslag aanvragen?And can I apply for care allowance?

Common mistakes

  • Delaying insurance beyond four months so that you are charged retroactive premiums and a fine.
  • Buying a full supplementary insurance without need so that you pay more than necessary.
  • Not applying for zorgtoeslag despite being eligible.
  • Ignoring insurance bills until they accumulate into debts.

Cultural tips

  • Ask colleagues, since your employer may have a discounted collective agreement.
  • Create an account on your company's site to follow the deductible and claims.
  • Keep your insurance card and ID with you at any medical visit.
  • For information in your language ask the health centre or community office in your municipality.

Official links

Check yourself

Question 1 of 5

Within how many months must you take out basic insurance?